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Product Warranty

As standard, all products sold in our shop come with a 2-year warranty. It is important to mention that due to our manufacturing processes, our steels may have tiny scratches on their surfaces, when new. One of the great advantages of ChefSteel, however, is its 'organic' non-stick and anti-rust surface. With time, this surface covers up all existing and future scratches. This surface is created by 'seasoning' the steel with natural oils and then heating it up to 200C for the period of approximately one hour. The steels come pre-seasoned with cold-pressed oils by us, but you can maintain or renew the surface yourself too, by lightly oiling the steel with plant-based cooking oil and then heating it up to 200C for an hour. This 'organic' surface secures the longevity of ChefSteel and also provides the safest and healthiest option compared to Teflon or ceramic coatings.

It is also important to mention, that the 'fair use' of ChefSteel entails, that the product is not exposed to moisture for extended times, because this can cause the steel to rust. This is due to the high carbon content of our A36 steel. This characteristic of A36 is what makes it such a great heat conductor, but it is important to maintain the aforementioned 'organic' surface on the steel in order to keep it from rusting. This surface can dissolve from detergents or by scratches. If you experience this, just reapply oil on the surface and bake it at 200C for an hour. In case you still experience rust on the steel, it can easily be brushed off and the seasoning process can recover ChefSteel, making it good as new.

Would faults still arise during fair use within the warranty period, you have the right to exercise the warranty section of the contract. In this case, you are eligible for repairs and replacements and, in extreme cases, quitting the contract.

Rights of Regret

Being a private person, according to EU law, you have a right to regret your purchase within 14 days after delivery. This means that you have the right to return the package within this period, even if it is not faulty. Your right cannot be exercised once the product has been used. If you want to use your rights to regret, you must inform us by email first. Please observe that you must ensure our recommendations concerning packaging etc. Please also observe that you are responsible for the product until it arrives at our storage facility. Be sure to get a receipt from the shipping company when returning your parcel. After receiving the returned product, the purchase price will be refunded to you within 14 days (counted from the day we receive the returned package), provided that the product is returned unused and in undamaged condition. In case you wish to exercise your rights of regret, the return-shipping fees are to be paid by you.

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