All our packages are shipped to you by Packeta and GLS. Shipping times vary country by country, but are generally between 3-9 business days. Our processing time is 1-5 days. Depending on your country, you should be contacted before delivery. Please keep in mind that processing time for payments made with bank transfer may take longer if you do not send us a payment confirmation email (with the transfer receipt/screenshot). To speed up the process we accept this method, however, if we do not hear anything from you we have to wait until the transfer goes through which could take anywhere between 2-5 days.
Shipping with Packeta: (Under 10 Kilograms) ChefSteel Classic, ChefSteel Classic + Peel, The Ultimate Starter Pack, ChefSteel Professional + Peel, ChefSteel Reflector
Shipping with GLS: Ordering more than one steel, ChefSteel Professional + Peel + Pizza reflector (Over 10 Kilograms)
PLEASE NOTE: There may be some delays in shipping due to COVID-19. We kindly ask for a little more patience if you find that your package is a couple of days late, unfortunately this is out of our control. Processing time plus shipping could mean your package arrives in 7-13business days. We try our best to process your package in one day, however it could take longer. If you have any further questions please email us at firstname.lastname@example.org.
Please kindly keep in mind that our steels weigh (ChefSteel Classic) 6 kilograms and 9 kilograms (ChefSteel Professional). Packeta are providing the lowest possible shipping prices for us across Europe. If your order consists of a ChefSteel Professional, Peel and Pizza reflector, shipping will be with GLS as your order will be over 10 kilograms. If you are ordering more than one steel, shipping will also be with GLS. Please see prices below.